Payment - Methods of payment is:
Wire transfer
30% deposit and 70% balance before delivery or against bill of loading for pre-engineered stock products
100% deposit for custom design products
Shipping
We are happy to ship to all customers in the world, however, a shipping quote is required before shipping. When shipping from China mainland to another country, it is the customer's responsibility to pay any duties, taxes, and brokerage fees associated with shipping to your country.
The freight company will call to schedule merchandise delivery via the phone number provided during the order process. Larger items are shipped by tractor/trailer (large truck). Please note that the delivery driver's only responsibility is to deliver the product to the specified destination. As a result, it is the customer's responsibility to do the following:
*Make sure the address is capable of receiving this type of shipment.
*Have the proper equipment and personel to unload the truck
*Be present for the delivery to inspect and sign documentation for receipt of the shipment.
*Note any shipping damage or shortage on the freight bill
*Unloading the entire order from the delivery truck
*Be available for phone call/email from delivery company to schedule a delivery time.
All charges for any re-delivery, freight company storage charges, additional charges due to address changes, or refusal of the shipment are the customer's responsibility and will be charged to the customer's original method of payment. We will place all shipments "on hold" until all charges are completely paid by the purchaser. Lift gate service is NOT included in the shipping price. There is an additional charge for lift gate service.
Shipped orders cannot be cancelled. Unshipped orders can be cancelled with a 30% charge of the total price (including shipping cost). Products cannot be returned. Honored warranty claims (ie defective parts, incorrect part) will have replacement parts sent at no charge to the customer.
Production and delivery time is typically in 30 business days from the time of the order or payment (but can vary depending on demand, shipping location, season, and inventory levels). Larger buildings may require additional time. Custom manufactured buildings also required longer lead times.